Work-at-Home

TP Cloud Intro

Socially Engaged Remote Teams

Work-at-Home solutions are in high demand. Teleperformance Cloud Campus is the most efficient and effective model for hiring, training, and managing remote teams while ensuring exceptional, consistent customer experiences.​

Cloud Campus Hubs

Home-based interaction experts can work from anywhere in the world while remaining connected virtually to their Teleperformance team through one of our Cloud Campus Hubs. These centralized command centers keep remote agents connected and engaged while providing an opportunity for clients to interact with a dispersed workforce. ​

The first TP Cloud Campus was launched in December 2019 in Portugal. Watch the 360° tour of our hub.

Cloud Campus Hubs

Home-based interaction experts can work from anywhere in the world while remaining connected virtually to their Teleperformance team through one of our Cloud Campus Hubs. These centralized command centers keep remote agents connected and engaged while providing an opportunity for clients to interact with a dispersed workforce. ​

The first TP Cloud Campus was launched in December 2019 in Portugal. Watch the 360° tour of our hub.

The Teleperformance Cloud Campus provides global access to a talented, motivated, and engaged team of remote agents with the same levels of consistency, productivity, quality, and security as office-based teams. Benefits include:

Our Bring-Your-Own-Device (BYOD) Architecture is PCI Certified

BYOD 1

Secure BYOD Software​

Teleperformance uses software to completely isolate our Virtual Desktop Infrastructure from the agent’s BYOD. ​

BYOD 2

Properly Checked BYOD

When launching the Teleperformance BYOD software, the agent’s device is checked to ensure it meets technical specifications for supported versions of the Operating System, antivirus software, and the latest AV signatures. ​

BYOD 3

Multi-Factor Authentication​

When the agent logs into the gateway with their secure username and password, they are required to use Multi-Factor Authentication to establish a secure connection to the VDI through our data center.​

BYOD 4

Device Lockdown ​

Once the agent has logged into the VDI workspace, the Teleperformance software prevents the agent from interacting with other device functions (e.g., screen capture, file transfer, personal email checking, and browser use) until the agent logs out of the VDI.​

BYOD 5

No Data​ Stored Locally ​

All sessions are virtual. Nothing is stored locally.

BYOD Image 2

With COVID-19 disrupting business operations around the world, and people everywhere practicing social distancing, companies have been forced to reconsider how necessary work gets done. So, at a time when people need support and empathy the most, Teleperformance has mobilized to ensure business continuity for our clients all around the globe, which is the basis of our blueprint for business resilience and agility.

Resource Center

The Teleperformance Cloud Campus was specifically designed to provide a remote, socially enriched working environment. Easily expand your business and deliver superior customer experiences with our unique, cloud-centric model.

The Teleperformance Cloud Campus was specifically designed to provide a remote, socially enriched working environment. Easily expand your business and deliver superior customer experiences with our unique, cloud-centric model.

Proven Home Agent Best Practices


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