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Prêmios e Reconhecimento

Frost & Sullivan Award –  "Customer Value Enhancement”, Argentina
  • 2011
  • Frost & Sullivan Award – "Customer Value Enhancement”, Argentina
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Teleperformance is positioned as a Leader in the 2011 Gartner Magic Quadrant: Customer Management Contact Center BPO, Worldwide
  • 2011
  • Teleperformance is positioned as a Leader in the 2011 Gartner Magic Quadrant: Customer Management Contact Center BPO, Worldwide
  • Magic_quadrant

    • Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
    • This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Teleperformance

    Full report

CRM Magazine Award 2011 - "Service Leader Award for outsourcing”
  • 2011
  • CRM Magazine Award 2011 - "Service Leader Award for outsourcing”
ATA  Award 2011  - "Making a difference” -  Rewarding the group commitment to its actions to the community
  • 2011
  • ATA Award 2011 - "Making a difference” - Rewarding the group commitment to its actions to the community
TOP 50 award 2011 -  1st Global Contact Center Outsourcer
  • 2011
  • TOP 50 award 2011 - 1st Global Contact Center Outsourcer
ICT Prize Award 2011 - Best Employer of outsourcing contact center in the Philippines
  • 2011
  • ICT Prize Award 2011 - Best Employer of outsourcing contact center in the Philippines
Finalist Award 2011 -  "Best Security Team” SC Magazine
  • 2011
  • Finalist Award 2011 - "Best Security Team” SC Magazine
Frost & Sullivan Award 2011 – “Contact Center Outsourcer of the Year", EMEA
  • 2011
  • Frost & Sullivan Award 2011 – “Contact Center Outsourcer of the Year", EMEA
Frost & Sullivan Award 2011 – "Global Security Practices", North America
  • 2011
  • Frost & Sullivan Award 2011 – "Global Security Practices", North America
Great Place to Work India
  • 2011
  • Great Place to Work India
Great Place to Work Brazil
  • 2011
  • Great Place to Work Brazil
Great Place to Work Portugal
  • 2011
  • Great Place to Work Portugal
“Best Companies to Work For” - EXAME Magazine
  • 2011
  • “Best Companies to Work For” - EXAME Magazine

  • Teleperformance is the only call center company included in the select group of "Best Companies to Work For" of the prestigious Exame Magazine ranking.

    Public recognition by employees and the market for a company that respects and values people.

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Great Place to Work
  • 2010
  • Great Place to Work
  • Teleperformance Portugal and Brazil Awarded Great Place to Work

Global Awards - Frost & Sullivan
  • 2010
  • Global Awards - Frost & Sullivan
  • • North American Customer Service Leadership Award. • Latin America Competitive Strategy Innovation Award. • Contact Center Company of the Year - Teleperformance Russia. • EMEA Market Share Leadership Award. • Market Share Leadership Award, Argentina

IDC Analyzes Ranking
  • 2010
  • IDC Analyzes Ranking
  • "MarketScape Leader. Teleperformance's placement on the IDC MarketScape chart as Leader was determined by its high relative scores for company leadership, financial strength, and sales and distribution strategy especially; Teleperformance also scored high on aspects of its growth strategy, the diversification and strength of its delivery model, and its employee strategy."

    ''Source: IDC MarketScape: Comprehensive Customer Care BPO, 2010 Vendor Analysis - The Guns of August, October 2010, IDC #224612. Used with permission.''

Decision Matrix: Selecting a Contact Center Outsourcing Vendor - Teleperformance recommendation: number one global ranking
  • 2010
  • Decision Matrix: Selecting a Contact Center Outsourcing Vendor - Teleperformance recommendation: number one global ranking
Black Book of Outsourcing "Top 50 Award"
  • 2010
  • Black Book of Outsourcing "Top 50 Award"
  • "In our 2010 global ranking of outsourcers across all categories, Teleperfomance received a very high overall satisfaction ratings from its clients. Among its global outsourcing peers, Teleperformance was rated particularly strongly by clients for its adoption of shared goals, its approach to problem resolution, its corporate reputation and its future orientation." - Eamonn Kennedy

CIS Magazine Top 50 Award
  • 2010
  • CIS Magazine Top 50 Award
  • Customer Interaction Solutions Magazine has named Teleperformance not only one of the Top 50 Teleservices Agencies in the world, but has ranked Teleperformance the #1 global Contact Center Outsourcer

Best Customer Service in the World
  • Best Customer Service in the World
  • Teleperformance Portugal Awarded Best Customer Service in the World 2010

IDC Analyzes the Future - 2009 Teleperformance Extends its Worldwide Leadership
  • 2009
  • IDC Analyzes the Future - 2009 Teleperformance Extends its Worldwide Leadership
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Latin America Contact Center Outsourcing Company of the Year Award
  • 2009
  • Latin America Contact Center Outsourcing Company of the Year Award
EMEA Market Leadership Award
  • 2009
  • EMEA Market Leadership Award
Frost & Sullivan - 2009 North American Contact Center Outsourcing Company of the Year Award
  • 2009
  • Frost & Sullivan - 2009 North American Contact Center Outsourcing Company of the Year Award
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Datamonitor - 2008 Contact Center Outsourcer Rankings.
  • 2009
  • Datamonitor - 2008 Contact Center Outsourcer Rankings.
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Frost & Sullivan- 2008 Security Practices Industry Leader.
  • 2008
  • Frost & Sullivan- 2008 Security Practices Industry Leader.
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Dun & Bradstreet 5 A1 Rating
  • 2008
  • Dun & Bradstreet 5 A1 Rating
Frost & Sullivan - 2008 North American Contact Center Outsourcing Industry Innovation & Advancement of the Year Award.
  • 2008
  • Frost & Sullivan - 2008 North American Contact Center Outsourcing Industry Innovation & Advancement of the Year Award.
  • This Award is in recognition of Teleperformance's solid security foundation (network, applications and desktop) and industry-leading security organization, which includes Payment Card Industry (PCI) certification, other important supplementary certifications, and the use of security Best Practices as part of an ongoing commitment to excellence in serving clients in this vital area.

COPC - COPC, Inc. has certified the Teleperformance internal Audit Process for it's contact centers in the Americas
  • 2007
  • COPC - COPC, Inc. has certified the Teleperformance internal Audit Process for it's contact centers in the Americas
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CIS Magazine - Product of the Year 2006
  • 2007
  • CIS Magazine - Product of the Year 2006
  • Teleperformance announced today that its proprietary Contact Center Management System (CCMS), has received a 2006 Product of the Year Award from Technology Marketing Corporation (TMC®)'s Customer Inter@ction Solutions® magazine.

Frost & Sullivan Award for Customer Value Enhancement
  • 2006
  • Frost & Sullivan Award for Customer Value Enhancement
  • Teleperformance was awarded the 2006 Frost & Sullivan Customer Value Enhancement Award for the North American Customer Care Outsourcing Market. This Award is presented each year to the company that has best demonstrated the ability to expand its customer base, while maintaining its existing installed base, with more innovative value creation and enhancement strategies than competing vendors.

Teleperformance recognized as #1 Worldwide Customer Care Provider
  • 2005
  • Teleperformance recognized as #1 Worldwide Customer Care Provider
  • We were awarded this honor by the Customer Interaction Solution Magazine in the categories of Aggregate Inbound and Outbound, Domestic and International Provider.

Global Performer of the Year Award
  • 2005
  • Global Performer of the Year Award
  • Awarded by CIS Magazine, based on consolidated production minutes.

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