Aegis US Inc Acquisition

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OTAs must improve customer experience

Customer behavior is increasingly complex. There is more cross-cultural and sectorial activity. There are also new channels for customers to use. Different generations prefer different types of interaction. And on top of that, t...

Emotional Storytelling in Consumer Tech

Consumer technology brands today are facing the challenge of engaging potential and current customers in the digital age, in which there is an unprecedented amount of new information presented on multiple platforms. Traditional ...

The 2016 CX Lab Global Survey

Every year, the Teleperformance Customer Experience Lab (CX Lab) undertakes a survey to understand perceptions of customer experience and particularly, customer service preferences. The survey looks at customer behavior and cust...

How Millennials are Setting New Standards in Customer Experience

Teleperformance’s omnichannel solutions were designed to help our clients deliver seamless customer experiences throughout the purchasing process, and much of that work entails forming a deep understanding of today’s customers. ...

How Social Commerce Can Transform Your Business

Social commerce is one of the most important trends in the digital world today, and the coming year will test brands to deliver a truly convenient way to buy without losing the personalized service that comes with visiting a sto...

TP in the Netherlands supports Serious Request

As part of our Citizen of the World (COTW) initiative, Teleperformance in the Netherlands launched an effort to support those in need through a program called Serious Request. This program is an annual event that takes place the...

OTAs must improve customer experience

Customer behavior is increasingly complex. There is more cross-cultural and sectorial activity. There are also new channels for customers to use. Different generations prefer different types of interaction. And on top of that, t...

Social Media: Trends to Watch in 2017

At Teleperformance, we build our Social Media Care products to help brands deliver the highest quality customer service on channels whose features and users are constantly evolving. Here are a few of the most important trends in...

Singles’ Day in China isn’t just about being single!

Singles' Day, or Guanggun Jie, is a festival in China, where young people celebrate being single. The date, November 11th (11/11 - double eleven), was chosen because the number "1" resembles an individual that is alone. This fes...

All I want for Christmas

It is Christmas Eve, and on social media, cheerful messages start to appear: messages of peace, joy, and togetherness; festive posts and tweets detailing exactly what people want under their trees this year. We analyzed comments...

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