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The Netherlands: Achieving Customer Satisfaction Through Exceptional Customer Service

The Netherlands continues to maintain a strong grasp on its economy that is growing year after year. In the European Union, the country’s GDP growth is projected to be greater than 2 percent in 2018, thereby setting the stage fo...

Safeguarding Sensitive Customer Data in a Hostile World

The estimated number of people affected by the Equifax data breach is 145.5 million. If the world ever needed proof of the existential threat posed by the frightening combination of sophisticated hackers and inadequate security ...

The Digital Customer Experience in India

India stands at the forefront of an enhanced digital customer experience. And Teleperformance in India is at the pinnacle of delivering digital experiences and content that can help build brand loyalty and advocacy. By providing...

French Customers Demand Exceptional Customer Service

With its economy being the fifth largest in the world, it’s no surprise how France has produced more demanding customers with each passing year. With an economical growth of .5% in this year’s second quarter alone, The Guardian ...

Black Friday 2017

Black Friday is an informal name for the day following Thanksgiving Day in the United States the fourth Thursday of November, which has been regarded as the beginning of the country's Christmas shopping season since 1952. But no...

Taking Security Seriously

We take security seriously at Teleperformance. Organizations work in a different way today to how things used to be. Services are more global than before and there are more partners pulling together within the supply chain. This...

Why Should We Keep our Employees Happy?

Not everybody believes that, while running a business, it’s not enough to keep customers happy: it’s also very important to take care of our employees. Why is that? At Teleperformance, we strongly believe that everything is part...

Singles’ Day Broke Records in 2017

Chinese Singles' Day or Guanggun Jie is an entertainment festival famous among young people that celebrates the fact that they are proud of being single. The date, November 11th, (11/11), was chosen because the number "1" resemb...

Achieving Success in the Personal Care Sector

The Personal Care sector is extremely competitive. Around the world, brands must make an effort not only to offer great products, but to ensure that their customers are treated the way that they want to be treated. In 2017, the ...

Finding the Perfect Back-Office Solutions for Customers

We all know what the term front office means: the part of a business that gets in touch with customers, such as the sales department or customer service. The employees in these sectors must deal with customers daily. That’s why ...

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